Campers Village Shipping Policy

 

2017 Holiday Order Dates 

In-Store Pick Up

Orders will be shipped to your selected Campers Village store for in-store pick up.

In-Store Pick Up Location

Place order before

Edmonton West

Tuesday, December 19 by 5:00 PM (MST)

Edmonton South

Tuesday, December 19 by 5:00 PM (MST)

Calgary

Tuesday, December 19 by 10:00 AM (MST)

 

Canada Post

Orders will be shipped and delivered by Canada Post

View Canada Post Delivery Standards for shipping timelines to your area 

Address in: BC, AB, SK, MB, ON

Place order before

Canada Post Expedited Parcel

Sunday, December 17 by 5:00 PM (MST)

 

 Address in:;QC, NL, NB, NS, YT, NT, NU             

Place order before

 Canada Post Regular Parcel

Sunday, December 10 by 5:00 PM (MST)

 

Free Shipping via Canada Post Service

For a limited time until December 31 2017, orders over $49 before taxes qualify for free shipping across Canada via Canada Post. Gift cards do not count toward order total for free shipping eligibility. Some large, bulky or heavy items do not qualify for free shipping (examples include boats, paddles, skis, stoves and heavy family tents). Orders that qualify for free shipping are sent via Canada Post.

In-Store Pickup – Free Service

You may pick up your order at any one of the three Campers Village locations. Orders will be available for pick-up from your store of choice in 5 business days or less. We will call you when your order is ready for pickup.

Please bring photo identification and your email order confirmation to obtain your order.

Store Locations

Calgary
7208 Macleod Trail SE

Calgary, AB T2H 0L9
403.252.3338
Order pick-up time: 5 business days from when order was placed

Edmonton South
3235 Calgary Trail NW

Edmonton, AB T6J 5X8
780.479.2267
Order pick-up time: 5 business days from when order was placed

Edmonton West
10951 – 170 Street
Edmonton, AB T5P 4V6
780.484.2700
Order pick-up time: 5 business days from when order was placed

General Information

In the event of a holiday, deliveries may be delayed. We observe many Federal and Provincial holidays across Canada.

You may contact us by email anytime at info@campers-village.com or call us at 1.800.661.3847 from 8am – 5pm MT Monday through Friday. A customer service representative will be happy to help you.

Campers Village Return Policy

At Campers Village, our mission is to help you enjoy your outdoor adventures.

We want you to have a great experience in our stores and in the outdoors. We do this by providing you with premium quality, well-designed products at competitive prices, combined with the best possible customer service and product knowledge.

We’re confident in our customer service and product selection and we want you to be happy with the products you’ve purchased from Campers Village. If for any reason you are not completely satisfied with your purchase, returns within 30 days for full product refund or exchange are accepted.  Shipping charges are non-refundable. Item(s) must be in saleable condition and in their original packaging.  The tender will be made to the same tender used for the original purchase. Shipping charges will not be refunded nor will Campers Village be responsible for return shipping charge.

For health and safety reasons, the following items will not be accepted for return or exchange: base layers, underwear, swim wear, socks, food, bear and dog spray, sleeping bags, mattresses, and opened software.

How to Return Merchandise:

You have two options for returning your purchase(s).

1. In-store return: Products may be returned in person at any Campers Village location. Please bring unused, returnable items with the original sales receipt to any of the following Campers Village locations:

Calgary
7208 Macleod Trail SE
Calgary, AB T2H 0L9
403.252.3338 

Edmonton South
3235 Calgary Trail NW
Edmonton, AB T6J 5X8
780.479.2267 

Edmonton West
10951 – 170 Street
Edmonton, AB T5P 4V6
780.484.2700


 

 

 

2. Mail-in return: Products may be shipped back to our West Edmonton store location. You are responsible for return shipping charges and insuring the shipment against loss or damage. Please do not return any products freight collect or COD, as these shipments will be refused.

Please download the return form using the link below and label your return package with the completed form.

Campers Village Web Return Form 

We recommend shipping the product(s) insured with carriers including Canada Post or UPS who can provide you with a tracking number.

Return Address:

Campers Village
10951-170 Street
Edmonton, AB T5P 4V6

Attn: Web Return

If you require any assistance, please feel free to contact Customer Service:

Toll free 1-800-661-3847 or email: info@campers-village.com

Warranty Claims:

Campers Village will act on your behalf for all manufacturer warranties for the products that we sell.

Be sure to enclose a letter detailing your full address, contact information, and a copy of your receipt. Please explain, in detail, the defects that are present. Where applicable, please clean or launder the item before returning it for warranty consideration.

Stated simply, we will always be here to help you.